bv998's Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the bv998 platform. bv998 operates a mobile casino and online betting service for users in Bangladesh. This Policy clearly explains what types of personal information we collect, why we collect it, how it is stored and protected, and what rights you have.

By using our website or creating an account, you agree to the terms of this Policy. This Policy should be read together with our Terms & Conditions.

2. What Information We Collect

bv998 may collect the following types of information:

2.1 Personally Identifiable Information

• Full name, username, and password
• Email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Date of birth (for age verification — users must be 21 years of age or older)
• Residential address (where required)

2.2 Financial Information

• Mobile banking numbers — bKash, Nagad, and Rocket
• Transaction history: deposit amounts, withdrawal amounts, and timestamps
• Records of bonus and promotion usage

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Session information: login time, active session duration
• Cookie and local storage data (see Section 7 for details)

2.4 Gaming Activity Information

• Game history and betting records
• Win/loss statistics
• Responsible gaming limit settings (if you have set any)

3. How We Collect Information

bv998 collects information in the following ways:

• Directly from you: Information you provide when creating an account, updating your profile, or completing a transaction.
• Automatically: Technical information is collected automatically when you use our platform.
• From payment processors: Transaction confirmation data via bKash, Nagad, and Rocket.
• From support interactions: When you contact us via live chat or email for assistance, that conversation may be stored.

4. How We Use Your Information

Collected information is used only for the following purposes:

4.1 Service Operation & Improvement

• Account verification and management
• Transaction processing: confirming deposits and withdrawals
• Awarding bonuses and promotions (such as up to 200% welcome bonus up to ৳10,000)
• Determining VIP tier and providing weekly cashback
• Improving platform performance and user experience

4.2 Security & Compliance

• Detecting and preventing fraud and unauthorised access
• Age verification (confirming 21+)
• Enforcing responsible gaming policies
• Meeting legal obligations

4.3 Communication

• Responding to support requests (via 24/7 live chat and email)
• Sending important account notifications
• Informing you of policy changes

5. Data Storage & Security

bv998 applies industry-standard security measures to keep your information safe.

5.1 Technical Security

• SSL Encryption: All data transmission on our platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Servers: Data is stored on secure servers protected by multiple layers of security against unauthorised access.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Access Control: Only authorised staff have access to data, and only to the extent necessary.

5.2 Data Retention

Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or dispute resolution purposes.

6. Sharing Information with Third Parties

bv998 never sells your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Providers

We use trusted third-party services that carry out specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others), and technology infrastructure. These parties may only use the information for the specific tasks agreed upon by contract.

6.2 Legal Obligations

Disclosure of information may be legally required in response to a court order, legal process, or a valid demand from a government authority.

6.3 Fraud Prevention

If serious fraud, money laundering, or other criminal activity is detected, relevant information may be provided to the appropriate authorities.

7. Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the bv998 platform. Cookies are small data files stored on your device.

7.1 Types of Cookies

• Essential Cookies: These cookies are required to maintain login sessions, perform security checks, and enable core platform functions. The site will not work properly without them.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytical Cookies: Used to understand how users interact with the site and to improve service quality. Data collected is aggregated and not tied to any individual.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain key platform features.

8. Your Rights

As a bv998 user, you have the following rights over your information:

• Access: You can request to know what information we hold about you.
• Rectification: If any of your information is inaccurate or out of date, you can request that it be corrected.
• Erasure: In certain circumstances you can request that your information be deleted, though it may not always be possible to delete all data due to legal obligations.
• Objection: In certain cases you can object to the processing of your information.
• Data Portability: In certain cases you can request your information in a structured, machine-readable format.

To exercise any of these rights, please contact our support team. We provide assistance in both Bengali and English.

9. Protection of Minors

bv998 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect personal information from minors.

If we learn that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their minor child is using our platform, please contact us immediately.

10. Policy Changes

bv998 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform and/or notify you at your registered email address.

Continued use of the platform after changes have been made will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

The latest version of this Policy will always be available at bv998.mom/privacy-policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

We will do our best to respond to your request as quickly as possible.